Refund policy

Return window

You have 7 days from delivery to request a return on unused equipment in original packaging.

What is returnable

• Unused spearguns with original rubbers and packaging intact
• Unopened accessories (fins, masks, knives, reels, floats, bags)
• Unworn apparel with tags attached

What is not returnable

• Rubbers, shafts, and spears once fitted or notched
• Custom setups and modifications
• Products damaged by misuse
• Consumables (ballast putty, lube, rubbers marked "cut-to-size")

Return shipping

Customer is responsible for return shipping unless the item arrived damaged or faulty. Use Thailand Post registered or EMS. Include a printed order reference in the parcel.

Refund timing

Once we receive the parcel and confirm condition, refund processes within 5 business days back to the original payment method. Stripe refunds typically appear within 7 to 10 days on your card statement.

Damaged or incorrect items

Contact us on WhatsApp within 48 hours of delivery with photos. We cover return shipping and replace or refund immediately.

How to start a return

Email diego@spearfishingthailand.store with your order reference and reason.