Refund policy
Last updated 2026-04-20
Return window
You have 7 days from delivery to request a return on unused equipment in original packaging.
What is returnable
- Unused spearguns with original rubbers and packaging intact
- Unopened accessories (fins, masks, knives, reels, floats, bags)
- Unworn apparel with tags attached
What is not returnable
- Rubbers, shafts, and spears once fitted or notched
- Custom setups and modifications
- Products damaged by misuse
- Consumables (ballast putty, lube, rubbers marked "cut-to-size")
Return shipping
Customer is responsible for return shipping unless the item arrived damaged or faulty. Use Thailand Post registered or EMS. Include a printed order reference in the parcel.
Refund timing
Once we receive the parcel and confirm condition, refund processes within 5 business days back to the original payment method. Stripe refunds typically appear within 7 to 10 days on your card statement.
Damaged or incorrect items
Contact us on WhatsApp within 48 hours of delivery with photos. We cover return shipping and replace or refund immediately.
How to start a return
Email diego@spearfishingthailand.store with your order reference and reason.